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Annual Reports

And the Survey Says (june 5, 2025)...

6/13/2025

 
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We send surveys to our patients to get their feedback on our service. The feedback helps us know what we are doing right and where we can get better.

The results of the survey are used by our performance improvement and quality improvement teams and are actively used to improve our delivery and provide you with the best possible service.

Here are some excerpts from our survey responses:

 
"A very compassionate medical team."

"Thank you for being in the community. I appreciate the service."

"Care was adequate - downgrading for long waiting time."

"It was a good choice to go to RCMS Urgent Care. Did not get an infection which I was concerned about."

"Urgent care staff were wonderful, very professional, and caring. I was in a lot of pain."

Treasurer’s Financial Snapshot from May 28, 2025

6/12/2025

 
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​RCMS Treasurer’s Financial Snapshot by Drew McCalley
 
As of the end of April, ten months into our fiscal year, our financial condition remains strong. With a new full-time MD and a new full-time PA now seeing patients, Primary Care visits and patient service revenue were up in April, though still below budgeted amounts. Expenses also remained under budget, and this month they were more under budget than patient revenue, so the net was positive versus the budget. All of our other revenue sources remained stable, for now. As a result, the bottom line was positive for the month, although it remained substantially negative for the fiscal year to date. We expect May financial results to be very positive, due to some large non-operational revenues coming in during the month. Despite all of the news about potential cutbacks in federal funding for healthcare, we have ample cash reserves to withstand any funding cuts for an extended period of time.
 
Details on the latest financial results can be found in the board meeting packet for May 28, 2025, on the RCMS website:

Board Agenda and Packet

CEO Report Notes from May 28, 2025 Board Meeting

6/10/2025

 
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The following is an outline of comments from the CEO at the recent Redwood Coast Medical Services (RCMS) Board Meeting. 
​

Community Outreach
  • RCMS donated, supported, and participated in the annual Waves & Whales 5K Trail Run/Walk, which was held on the Mendocino Coast in Point Arena. Proceeds from the Waves & Whales Trail Run support ACORN Partners in Education in their environmental stewardship programs for school children in our community.
 
Organizational/Operational update
  • We continue to prepare for our HRSA OSV scheduled July 22 – 24. The first pass of most of our documentation is complete at this time. We will soon start loading them to the appropriate online site as required by the OSV team. Again, a reminder for board members to be available during that time.
  • We had a comprehensive visit from our IT partner, Maxwell IT, last week. They spent two full days here. They addressed most of the issues caused by the failure of our UPS systems a few weeks back during the PG&E power outage. They also analyzed the key elements of our computer and communication infrastructure and will be putting together a near-term as well as a multi-year long-term upgrade plan. We should be getting some details about that in the next couple of weeks. While they were here, we also talked about better coordination between our on-site team and their engineers.
  • I had reported in the past that we were looking at a NextGen AI-based toolset called Ambient AI to help our providers automatically document important information in patients' charts based on the conversation they were having with the patient during the visit. After the initial testing, we have decided not to go forward with the implementation of that product at this time. We plan to revisit this at a later time and do more testing.
  • Our leases for Point Arena medical and dental buildings are expiring at the end of June. We are currently working on renewing those leases.
  • Mendocino County has changed or corrected the building addressing scheme for Ocean Drive. This has caused some confusion with our Genoa Pharmacy’s physical address. We are addressing that.
  • Recently, as part of our emergency preparedness activities, we did a Tsunami evacuation drill at our Medical and Dental facilities in Point Arena. These two buildings fall in the Tsunami hazard zone as defined by USGS. We are also planning an emergency evacuation procedure practice drill for the Gualala building.
  • We are in the process of getting an eye examination equipment that will be used to do in house screening for Diabetic Retinopathy. Once set up and our staff is trained on this device, this will significantly help our providers to do Diabetic Retinopathy diagnostics for our patients during a regular visit and will prevent, in many cases, annual out of town visit to eye specialist. 
  • Facilities expansion project – we plan to report to the board next month on where we are with planning, county approvals, results of the feasibility study of the consulting group we engaged, and what is our recommendation to the board going forward.

Now Hiring: CEO to Guide the Future of RCMS

6/10/2025

 
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Redwood Coast Medical Services is now accepting applications for a new Chief Executive Officer. This leadership role offers a unique opportunity to guide a mission-driven rural health center on California’s North Coast and make a meaningful impact on community health.
If you’re an experienced leader passionate about rural healthcare and community well-being, we invite you to learn more.

CEO Brochure

June is Cataract Awareness Month

6/8/2025

 
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What Is A Cataract?
A cataract is the clouding of the lens inside the eye that happens naturally over time.
 
Cataracts are among the most common age-related eye conditions; it is estimated that over 60% of Americans will develop a cataract at some point during their lifetimes.


What Are Risk Factors For Cataracts?Anyone can get cataracts. While most people don’t typically show symptoms until at least the age of 40, cataracts can also affect young adults or even children. Heredity, disease, eye injury and smoking could cause cataracts to develop at an earlier age.

​What Are Cataract Symptoms?Symptoms of a cataract may include:
  • Blurred or distorted vision
  • Sensitivity to light, especially bright lights from oncoming car headlights
  • Need to get closer to see distant objects, such as road signs
  • Loss of depth perception
  • A change in the color of the pupil to a milky white or yellow

How To Prevent Cataracts?Some steps you can take now to protect your eyes from the formation of cataracts is to wear UV blocking sunglasses, take nutritional supplements, quit smoking, and learn your family health history.

Your vision is precious, and one thing that can help keep your eyes healthy is a comprehensive eye exam at least once every other year.

For more information on eye health visit:

Prevent Blindness
American Academy of Ophthalmology

June is Men's Health Month

6/6/2025

 
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This month is all about encouraging men in to take care of their bodies by eating right, exercising, and working to prevent disease. The purpose of Men’s Health Month is to heighten the awareness of preventable health problems and encourage early detection and treatment of diseases including cancer, heart disease, and depression.
HOW TO OBSERVE NATIONAL MEN'S HEALTH MONTH
 
Tweak your diet
Men's Health Month is a great opportunity to change the way you eat. Cut back on alcohol this month or up your intake of healthy fermented foods like sauerkraut and kefir. You can do anything for a month, and if you do it for a month, you can do it for life!
 
Set some goals
Use this month to take stock of your health now and think about where you want it to be. Do you want to lose weight? Gain muscle? Simply eat more vegetables? Set small and achievable goals and work with your doctor to make them a reality.
 
Get educated
Take this opportunity to read about the common health issues that are specific to men and how you can prevent yourself from getting hurt! Check out the Centers for Disease Control and Prevention for information on health issues that men face.
 
WHY NATIONAL MEN'S HEALTH MONTH IS IMPORTANT


That checks out
If you're stressing about a symptom—a busted knee, a persistent headache—it can be easy to get in a cycle of worrying about it. But going to the doctor can do two incredible things: one, it can figure out what's wrong, but two, it can keep you from worrying! Men's Health Month encourages you to get yourself checked out so you can feel better—and stop worrying.
 
A conversation starter
Men's Health Month gets people talking about health, which gets people acting about health. Gyms get joined, appointments get made, and resolutions get promised. It's a beautiful thing. Join in!
 
An excuse for pampering
Lots of things that are good for your body are also good for your soul! Play some golf, get a massage, take an extra-long nap. It's all healthy, and if anyone asks the occasion, you've got an answer at the ready: Men's Health Month!

For more information please visit:

Men’s Health Network

June Work Anniversaries 2025

6/5/2025

 
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This June, we recognize and celebrate the dedicated team members at RCMS who are marking another year of service.


Your ongoing commitment to compassionate, high-quality care continues to strengthen the health and well-being of our community every day.
​

Thank you for the difference you make—your hard work and dedication are truly appreciated!

April 9, 2025 - And the Survey Says...

4/21/2025

 
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Your Feedback Matters
We regularly invite our patients to share feedback through surveys so we can better understand what’s working—and where we can improve.

Your responses directly support our Performance and Quality Improvement teams in making meaningful changes to enhance your experience and ensure we’re delivering the highest standard of care.

Here’s what some of our patients have shared:
 
"Amazing service and care! Called at 3:40ish on Sunday and asked if I could be there at 4:00 for an appointment. Shortest wait ever for an urgent care visit. My care was thorough and complete. Everyone was incredibly friendly and nice. If I lived at Sea Ranch full time I'd absolutely become a patient here! Thank you! And my thumb is healing great!"

"The nurse and NP were both very efficient, friendly, very good about explaining all that was needed and I felt that I was in very good hands and was being treated professionally as well as graciously. Thank you for the GREAT service."

"I had a wonderful experience. It took less time getting the help I needed at RCMS than would take in my home town which has been true with my visits. The staff is very easy to communicate with and cares about my condition."

"The staff was very friendly and efficient. The PA was very helpful in helping me with the tick issues of several bites in a short amount of time. He really gave me helpful information on what to look for, how to treat etc. He spent a lot of time. Great experience. Thank you."

Free Medicare Seminar – April 24 in Gualala

4/17/2025

 
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​Turning 65 soon? Have questions about Medicare, prescription coverage, or long-term care options?

Join HICAP for a free seminar to get expert guidance on navigating Medicare, understanding your coverage options (Parts A, B, C & D), and planning ahead.

📅 Thursday, April 24, 2025
🕑 2:00 PM – 3:15 PM
📍 39251 S. Highway 1, Gualala

HICAP (Health Insurance Counseling and Advocacy Program) offers free, confidential help with Medicare, Medi-Cal, long-term care insurance, and more.

​No registration required—just stop by and get the answers you need!

Treasurer’s Financial Snapshot from March 26, 2025

4/16/2025

 
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​As of the end of February, eight months into our fiscal year, our financial condition remains strong, but we continue to experience weakness in Primary Care visits and patient revenue, due primarily to a shortage of Primary Care providers.  With a new full-time MD now seeing patients, this situation will gradually improve.  Some “catch up” revenues resulted in positive net income for the month, although the bottom line remains negative and significantly below budget for the fiscal year to date.  On the positive side, expenses remain under good control, and we feel confident that we can continue to meet whatever financial challenges arise.  In particular, we have ample cash reserves to withstand any potential cuts in government funding for an extended period of time.
 
Details on the latest financial results can be found in the board meeting packet for March 26, 2025, on the RCMS website:

Board Agenda and Packet
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  • Home
  • For Patients
    • Make an Appointment
    • Patient Forms
    • Financial Assistance
    • COVID-19
  • Services
    • Primary Care
    • Urgent Care
    • Dental Care
    • Women's Health
    • Behavioral Health
    • On Site Pharmacy
    • Addiction Treatment
    • Outreach & Enrollment
    • Visiting Nurse/Palliative Care
  • ABOUT
    • Contact Us
    • Leadership
    • Providers
    • Board of Directors
    • Privacy Policy
    • Donate >
      • IRA Qualified Charitable Distribution
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