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 We send surveys to our patients to get their feedback on our service. The feedback helps us know what we are doing right and where we can get better.
The results of the survey are used by our performance improvement and quality improvement teams and are actively used to improve our delivery and provide you with the best possible service. Here are some excerpts from our survey responses: "The staff is professional and engaging. They made me feel comfortable. I would recommend this clinic. Excellent care and service. Thank you." "Care was exceptional and thorough." "I was treated respectfully, kindly, and professionally. As an out of town visitor I was a little scared at first, but the experience instead was helpful. Thank you!" "So glad you are here for us!" "I felt grateful for the care I received."  The RCMS Patient Portal is a centralized hub for managing your healthcare journey efficiently. Accessing your medical records and staying informed about your health has never been simpler.
Once on the login page, create your account or request a password reset if needed. The portal has several features, including reviewing recent test results and accessing pertinent medical information. If a "PIN" number is requested but not provided, please contact Devin C. Delgrego by phone at (707) 884-4005 Ext. 1311 or email at [email protected]g.  The RCMS Board is committed to increasing transparency and communication with the community. Each month we will share a financial snapshot. Complete financial reports are available on our webpage via the link at the end of this post.
RCMS Treasurer’s Financial Snapshot by Drew McCalley As of the end of March, RCMS's financial results are close to budgeted levels, and our financial position remains strong. Primary Care visits continue to run below budget, while Urgent Care visits continue to run above budget. It appears that word has not yet gotten out in the community that RCMS Primary Care is now fully staffed, with wait times for appointments almost disappearing. Overall, patient service revenue remains above budget year to date. The bottom line dipped below budget temporarily, due to the timing of a major donation, but expenses remain below budget. Personnel expense is trending upward and will be over budget for the remainder of the fiscal year ending in June. Despite these financial challenges, we remain confident that we will be able to maintain our sound financial condition going forward. Details on the latest financial results can be found in the board meeting packet for April 24, 2024, on the RCMS Board page on the website.  The following is an outline of comments from the CEO at the recent Redwood Coast Medical Services (RCMS) Board Meeting.
Pharmacy Update This week one of the senior Managers of Genoa Pharmacy visited the pharmacy and had a meeting with us. We discussed the progress of the pharmacy over the last several months:
Organizational/Operational update
FY 2024-25 Budget
High blood pressure – or hypertension – is a major risk factor for heart disease. Half of Americans have high blood pressure, and many don’t know they have it. Have yours checked and talk to a healthcare provider about what your numbers mean for you.
Prevent and Manage High Blood Pressure Whatever your age, you can take steps each day to keep your blood pressure in a healthy range. You can help prevent high blood pressure—also called hypertension—by making healthy choices and managing other health conditions you may have. Prevent High Blood Pressure By living a healthy lifestyle, you can help keep your blood pressure in a healthy range. Preventing high blood pressure, which is also called hypertension, can lower your risk for heart disease and stroke. Practice the following healthy living habits: Eat a Healthy Diet
Manage High Blood Pressure Learn steps you can take to lower your risk for health problems from high blood pressure (also called hypertension), such as heart disease and stroke.
Blood Pressure Medicines Many people need to take medicine in addition to making lifestyle changes to help keep their blood pressure at healthy levels. How do blood pressure medicines work? Blood pressure medicines can work several different ways. Blood pressure medicines can keep blood pressure at a healthy level by1:
How do blood pressure medicines work? Blood pressure medicines can work several different ways. Blood pressure medicines can keep blood pressure at a healthy level by1:
Talk with your health care team about the best type of treatment for you. You may need to take more than one type of medicine to control your blood pressure. You can also talk to your health care team about how long it should take your blood pressure medicine to work. It is important to take your blood pressure medicine exactly as your doctor tells you to. Do not stop taking your current medicine without talking to your doctor or pharmacist first. Stopping your blood pressure medicine without first talking to your health care team could lead to serious health consequences. For more information please visit: https://www.cdc.gov/bloodpressure/manage.htm or https://www.nhlbi.nih.gov/education/high-blood-pressure/high-blood-pressure-education-month  Please join us to celebrate our nurses for the effort, dedication, and sacrifice they all make every day. Nurses are essential members of America's healthcare workforce who provide care through every stage of life, working with patients at their most intimate and vulnerable moments. These committed professionals play a crucial role in caring for others and improving patients’ health across the nation. We have the best team! Thank you to our nurses for all that you do this week and every week. Thank you to our nurses!
 In honor of American Storke Awareness Month, RCMS would like to share information from the American Stroke Association who inform the public that "strokes can happen to anyone, at any age. Having a stroke puts you at higher risk for a second one. Learn the F.A.S.T. warning signs of stroke and know your risk factors. Together, we can be a bold advocate for ourselves and others."  Face Drooping
Does one side of the face droop or is it numb? Ask the person to smile. Is the person’s smile uneven or lopsided? Arm Weakness Is one arm weak or numb? Ask the person to raise both arms. Does one arm drift downward? Speech Is speech slurred? Is the person unable to speak or hard to understand? Ask the person to repeat a simple sentence. Time to Call 9-1-1 If the person shows any of these symptoms, even if the symptoms go away, call 9-1-1 and get then to the hospital immediately. High Blood Pressure is the No. 1 Controllable Risk Factor for Stroke Nearly half of American adults have high blood pressure, or hypertension. Work with your doctor to keep you blood pressure in a healthy range. For more information on stroke warning signs, prevention, and recovery, visit the American Stroke Association. |
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December 2025
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