At RCMS, we rely on your feedback to help us understand what we’re doing well and where we can continue to improve. Every patient survey gives us valuable insight, and we truly appreciate the time you take to share your experience with us.
Our Performance Improvement and Quality Improvement teams carefully review each response and use your input to guide enhancements in care, communication, and patient experience. Your feedback plays an important role in helping us provide the best possible service to our community.


Below are a few recent comments from our patient surveys:

• “Though I was obviously in a lousy mood, my care was extremely considerate and patient with me — thanks to all.”
• “I visit this facility because the staff are professional, friendly, and competent.”
• “The entire staff is always helpful, knowledgeable, and accommodating.”
• “I wish the appointment people would do better.”
• “Staff is great — thank you for being there.”

​We’re grateful to everyone who shares their experience with us. If you’ve recently visited RCMS, we invite you to scan the QR code below and complete a short survey—your voice helps us continue to grow and serve you better.

During power outages, portable generators can be extremely helpful—but they also pose serious safety risks if not used correctly. To keep yourself and your household safe, please follow these important guidelines:

• Never connect a portable generator directly to your home’s wiring. These devices are designed to power only selected appliances or lamps.
• Read and follow all manufacturer instructions before starting your generator.
• Do not exceed the generator’s rated load. Make sure the total wattage of all connected items stays within the manufacturer’s guidelines.
• Always place your generator outdoors in a well-ventilated area.
• Keep extension cords properly sized and in good condition. Overloaded or damaged cords can overheat and cause a fire.
• Avoid tripping hazards. Keep cords visible and clear of doorways. Never run cords under rugs or carpets.
• Prioritize power needs by using the lowest-wattage bulbs and limiting appliance use to conserve fuel.

Health Risks of Poor Generator Ventilation
Improperly ventilated generators can produce deadly levels of carbon monoxide (CO)—an invisible, odorless gas that can cause:

• Headaches
• Dizziness
• Weakness
• Confusion
• Unconsciousness
• Death, often within minutes in high concentrations

To prevent CO poisoning:

• Never use a generator indoors, including garages, basements, crawl spaces, sheds, or partially enclosed spaces—even with doors or windows open.
• Position the generator at least 20 feet from your home, with the exhaust pointed away from windows, doors, and vents.
• Install battery-operated CO detectors in your home and test them regularly.

Stay Safe During Outages
With proper setup and ventilation, generators can be a safe and effective backup power source. For more detailed guidance, please visit: Backup Power Safety

RCMS will be offering a free flu shot clinic on Saturday, December 6, from 9:00 a.m. to 11:00 a.m. at Pay ’n’ Take, 47950 Center Street in Gualala.

This clinic will provide the standard-dose flu vaccine, which is appropriate for adults of all ages, including seniors. If you prefer the high-dose (“senior dose”) vaccine, you may schedule that separately through any commercial pharmacy offering it.

The clinic is open to individuals ages 12 and older. No appointment is necessary.

​Our clinics will observe special hours during the Christmas holiday. Please see the graphic below for location-specific holiday schedules. Warm wishes for a joyful and restful holiday season.

​RCMS will have adjusted hours for the Thanksgiving holiday. Please refer to the graphic below for detailed hours by location. We wish you and your loved ones a safe and healthy holiday weekend.

​With more than 15 years of experience in nonprofit healthcare leadership, Royal is a transformational executive known for guiding organizations through growth, transition, and operational change. She brings a proven track record of success in community health centers, hospital health systems, and service-based nonprofits. Most recently, she served as Chief Development Officer in a rural hospital system, leading the strategic development of new clinics, specialty and general surgery programs, and retail pharmacy services to strengthen healthcare in the southern Oregon coastal region.
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“We are excited to welcome Linda to RCMS,” said Leslie Bates, Chair of the RCMS Board of Directors. “Her commitment to strategic excellence and her deep compassion for the communities we serve make her the right person to lead us into the future.”
 
Royal shared that she is honored to join RCMS and deeply appreciative of the opportunity to serve as CEO. “I am inspired by the commitment of the RCMS Board of Directors, the dedication of our staff and volunteers, and the strength of the partnerships that support our mission,” said Royal. “Together, we will continue to advance the mission of RCMS and ensure access to essential healthcare for all those we serve.”
 
The RCMS Board of Directors also extends its heartfelt thanks to Ara Chakrabarti, who will retire at the end of October after six years of distinguished service as Chief Executive Officer. Chakrabarti’s steady leadership and deep dedication have guided RCMS through important periods of growth and stability. On behalf of the RCMS community, we honor Ara’s contributions and celebrate the achievements RCMS has had under Ara’s leadership. With Royal’s appointment, RCMS remains committed to carrying forward RCMS’s legacy of ensuring healthcare services remain strong, sustainable, and responsive to the needs of the community.