A Message from RCMS on our Procedures to
Keep you Safe During Your Visit to Our Clinics
We would like to reassure our community that we are taking all necessary steps to make sure that our providers, staff and patients are protected during medical visits.
Please remember, medical visits are considered “essential business” under the shelter in place orders. Don’t delay if you need day-to-day or emergent medical care. Our sites in Gualala and Point Arena are open.
We are here for you. Call before you come at (707) 884-4005.
What you need to know:
RCMS is following all guidelines and orders from the Center for Disease Control and Prevention (CDC), State Health Department and Mendocino County Public Health.
RCMS team members are consistently being updated by Mendocino County Public Health. The staff is briefed every morning about any changes from the day before as to new protocols and any new or expanded orders from County Public Health Officer.
All providers, staff and volunteers take temperatures at the beginning of their shifts and before leaving work for the day. If they are not feeling well or have an elevated temperature, they are evaluated in our Urgent Care. Any staff person with symptoms of respiratory illness is tested for COVID19 and sent home to self-isolate until their test results return; they are also required to remain at home for 72 hours after their symptoms have resolved – following recommendations of the CDC and Health Department.
All of our providers and clinical staff wear masks in all areas of the clinic and the appropriate personal protective equipment (PPE) when seeing patients. All staff members wash their hands with soap and water, or use hand sanitizer, prior to any patient encounter. If you did not notice your care provider washing their hands prior to your visit, please feel free to ask them to do so.
RCMS is working to reduce risk of exposure to patients with respiratory illness by maintaining two “non-respiratory clinics”, one at the Sea Watch building (across from the main Gualala clinic) and the other in Point Arena. At these locations we do not admit any patients with fever, cough or cold symptoms. Patients temperatures are checked before entering these facilities and patients are required to wear facial coverings. We try to move patients directly into examination rooms instead of having them wait in the waiting room. We also give patients the option of waiting in their cars until an exam room has opened up. If patients sit in waiting rooms, they are asked to maintain at least 6 feet of social distancing and are required to wear cloth masks. Patients with cough/cold/fever symptoms are directed into exam rooms and do not sit with others in waiting rooms.
If you have any questions on our safety protocols or need additional information, please call (707) 884-4005. We are proud of our entire RCMS team for their flexibility and effort during these unique times.
Primary Care and Urgent Care are Open
PLEASE CALL BEFORE YOU COME (707) 884-4005