April - And the Survey Says...

​We send surveys to our patients to get their feedback on our service. The feedback helps us know what we are doing right and where we can get better.

The results of the survey are used by our performance improvement and quality improvement teams and are actively used to improve our delivery and provide you with the best possible service.

Here are some excerpts from our recent survey responses:
 
"Everyone was courteous and nice and professional and advised me well and answered all of my questions."

"Wonderful care administered to a non resident from Maine."

"It would help to do a blood test before I show up for an annual exam instead of the other way around."

"Though I was obviously in a lousy mood, my care was extremely considerate and patient with me - thanks to all."

"I am so glad you added a pharmacy in Gualala - thank you - (I kept asking for that) we needed it so badly. I am very grateful for the doctors and staff at RCMS and especially at the Point Arena office. The therapy/therapist has really saved me!!! Thank you!"

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