September 24': And the Survey Says...

We send surveys to our patients to get their feedback on our service. The feedback helps us know what we are doing right and where we can get better.

The results of the survey are used by our performance improvement and quality improvement teams and are actively used to improve our delivery and provide you with the best possible service.

Here are some excerpts from our survey responses:
 
"The staff was professional and efficient in addressing my issue. My well being was their prime concern. Thank you RCMS for the excellent service."

"This was an emergency - I was brought in by ambulance. Got terrific care by everyone, the nurse on duty was ultra professional who got me stabilized enough to be taken to ER in Marin by my husband. EMTs in Gualala were wonderful too. I wish I could remember names."

"The staff should have more professional about introducing themselves when they arrive in my exam room. I believe only one staff member introduced themselves to me but the rest I actually had to ask their names and titles. Also, the front desk didn't have my information correct on my paperwork when I was going to be discharged. The staff member did go back to the front desk to have them make the correction. Overall, my experience at RCMS was pretty good. I appreciate all the help and care that day."

"I felt at ease the entire time despite it being a medical emergency. Things were explained to me and I got updates. Thanks for being there."

"I received excellent care. All the staff were friendly, polite, professional and well informed. We are lucky to have such a good urgent care in the coast."

---